My kuerig stopped working during a descale mode, when I called customer service they were very helpful. They asked me to perform a couple of tasks, when they did t work they sent me a replacement immediately. I appreciate great customer service
I HAD AN ISSUE WITH MY COFFEE MAKER AFTER A YEAR AND CALLED KEURIG TO TRY TO FIX IT AND THEY REPLACED IT FOR FREE WITHOUT ANY HASSLE AT ALL. THEY ARE WONDERFUL AND THE CUSTOMER SERVICE IS AWESOME!!!!
My Keurig had ceased working during the period of warranty & needed replacement I made a claim & it was honored. The replacement was promptly sent & is working well
Keurig sets the bar high for customer service: the support personnel are professional, patient, knowledgeable and very competent. I love my Keurig coffee maker and do not plan to ever be without one: fast, excellent coffee.