I purchased the new K-Supreme Single Serve coffee maker approximately 7 months ago from a local and popular retailer, but to my dismay, the coffee maker malfunctioned during the descaling process (quite unusual given I've owned their products for 15+ years and never experienced this). I called Keurig customer service on a Sunday not really expecting anyone to be available, but to my surprise, not only did I rather easily get put in touch with a customer service rep, but the agent was incredibly kind and patient. After asking a few basic questions about what happened, and running a simple troubleshooting test as directed by her, she took down the serial number of my product, confirmed it was under warranty, and 3 days later I received a brand new coffee maker with a brand new one-year warranty. It was all very easy and amicable, and I was very appreciative of the experience and service.
I contacted Keurig Customer Service about an issue with my coffee maker.After trying a few quick things Keurig decided to go ahead and replace the coffee maker. So glad they did as I love my new model. Great product and great customer service.