The supreme has a problem with breaking after cleaning. The problem is the clean cycle doesn't turn off until unit is empty. Problem is this exposes the heating element with no water around it. This causes it to trip overheating switch. My advice is if it's under warranty clean it they have great customer service and replace it quickly
had a issue with my k-cup supreme coffee maker ,, Keurig , contacted them and they were wonderful to deal with , resolved the issue in a couple of days , will definitely buy more products from this company
I had a leaky coffee maker, I commented on a Facebook post made by Keurig, Within 6 days, i was enjoying my new coffee maker, sipping a fresh brew.. Simply amazed by the customer service, Thank You Keurig, Thank you!
The day my keurig broke I contacted customer service and same day i received information about the return. Within a few days my new keurig was received. The representative and experience was amazing and fast. Thank you
Thank you for exchanging my K-Supreme Coffee maker. From the beginning it made a weak cup of coffee because unbrewed water leaked around the "Keurig My K-Cup Reusable Coffee Filter." I finally got fed up with diluted coffee and called customer service. After working with them on the issue and trying various reusable filters, they decided the problem was with the K-Supreme machine. Even though it was out of warranty, they gladly exchanged it for a new one. The new one works perfectly, clear water no longer streams into the cup and the coffee tastes good! Thank you for the GREAT customer service!!!