I’ve been buying Keurig coffee makers since they first came out. The company is awesome, they go above and beyond to make customers feel appreciated. Whenever I’ve had a problem and you call them they will do everything to help you fix this. If they can’t fix it over the phone they will make sure you get a new one. The associate I spoke to helped me to try and descale the machine the proper way. But for this coffee maker it didn’t work. I would highly recommend their coffee makers and continue to buy them. I give them a 10!
The warranty was honored. My keurig purchased in November, 2024 just quit. We really liked it so we’re very happy it was replaced. It took a few extra calls, but 9 days later the replacement arrived.
Had a problem with my original purchase. But when I contacted customer service they were super helpful about resolving my issue. Plus, they remedied my problem much faster than expected so I didn't even have to go "coffeeless."
It's working alright so far. I was kinda disappointed i didn't receive any free coffee pods with it like when i purchased the new one. I also learned the replacement doesn't have a warranty.