I purchased a K-Supreme Single Serve back in December 2020. I didn't actually open and us it till the end of February 2021. During the descaling process in May something went wrong. Called Keurig and actually talked to a person. She walked me through a couple of simple steps to check the K-Supreme. When it didn't work, I was sent a link to fill out. It was so simple that I'm still amazed. I had my new Keurig in just 10 days or so. Absolutely best experience I have ever had with a warranty. Thank you
We bought our first one - and had an issue with the descae feature. Apparently the instructions supplied were not the correct instructions. My husband spoke with them and they were kind enough to send us a new one. We used it for a few days and then we got the descale indicator again. I would NOT recommend this model - although I did enjoy my last Keurig and had it for years; this model is not good at all and I plan to return or exchange it if possible. And - the coffee is not even that hot...just not a good model for this good brand. I am hoping that the customer service department can help us.
I love this coffee maker. There are various brewing options. It brews the coffee quickly and takes up very little counter space. What more could I ask for?