Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Average customer rating
4.3
(6,403 Reviews)
Rating breakdown 6,403 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
560
83%of customers recommend this product.
(
4,954 out of
5,990)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Posted by: Tami133
Verified Purchase:Yes
I love the way this coffee maker brews my coffee. My original machine failed and was replaced by Keurig. Customer service was fantastic. Fast and friendly. Had the replacement in 2 days.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Gcoffee
Verified Purchase:Yes
I had a problem with the handle. I was out of warranty by only a few weeks. They replaced the machine with a new one. Excellent customer service and care.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Dead Exactly 2 Years After Purchase
on November 19, 2022
Posted by: FrustratedActualBuyer
It is almost 2 years to the date I purchased this and its dead. It worked great up until now. For the last few days, it has not been operating correctly. When I turn it on, insert a Kcup, and choose the lid, it will not light up and allow me to select a brew option or begin brewing. I tried cleaning it, descaling it, using a different electrical outlet, nothing works. I'd like to say I'm disappointed that the product life was only 2 years, but I'm not. That's how companies operate these days. Ensure their products don't last so you have to buy a new one. This time around though, I might go with a different brand. After this, I'm not feeling Keurig too much.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 22, 2022
Thank you for your review. We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team for assistance. Our representatives will be happy to help them resolve it: 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Spivey Girl
Verified Purchase:Yes
I bought my Keurig awhile ago and it stopped working. I tried everything to get it back to life. I finally called customer service and was immediately helped with great assistance. Customer service was very kind and resolved my issue by sending me a new one. This was by far one of the best experiences I had. Customer service also sent me a tracking number to track my product and it came right on time. I recommend all Kuerig’s products! Thank you! Sincerely, your dedicated customer!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: RSmileyface6
Verified Purchase:Yes
There's nothing I can say bad about this brewer. It's brews faster than the my original and much more stylish. Fits perfectly on my countertop.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Patricia548
Verified Purchase:Yes
I bought this coffee maker last January and it would not work at the end of Oct. Keurig very efficiently replaced it within a week delivered right to my door. It is a beautiful machine and makes my morning coffee very quickly. I love the slim look takes less counter space than previous models.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Joy575
Verified Purchase:Yes
Had a problem with the first one not working. Called and they stood by their guarantee! Shipped a new one right away! Terrific product and great service!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Murf1
Verified Purchase:Yes
I gave a low review because this is my 5th Keurig in 10 years. I bought a new one 8 months ago and it died two weeks ago. The company replaced it with a free one because I was still under warranty. We shall see how long this one lasts. I have decided that when this one breaks, I am changing brands. Love Keurig but the machines are not built to last:
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com