Received replacement since the first one quit working caused by descaling process . Keriug needs to modify descaling process applicable for each specific model. First one overheated & quit
We recently had to return our Keurig and the process was so easy and quick. Keurigs customer service is second to none. We had a brand new keurig within 3 days. I would highly recommend a keurig for the customer service alone aside from it being a great coffee maker.
The original Keurig died within 11 months of service (It gets a lot of use- at least 5 people using it throughout the day) - and Keurig quickly sent us a new one. Great customer service!!
Haven’t really been enough time for a thorough review but just from what I’ve used it, the buttons are all in the wrong spot for my kitchen setup. Otherwise, it heats w as yet good.
I called about my machine not working, which was under warranty. The representative was very helpful and the entire process was seamless I called on Sunday before Thanksgiving and had my machine by end of day on Tuesday!