Love this Coffee Maker - it has 4 sizes of coffee and the feature that makes it better than others is the handle on the water container. So easy to refill. Customer service is excellent. My pot stopped working and I had a new one in a week sent to my home.
I like the Supreme better than my earlier models. Coffee is actually better. When I needed help with a warranty claim the rep was professional and the replacement unit arrived quickly. No complaints.
Had a issue wit my K- supreme. Customer service was outstanding. Listened to the issue, came to an immediate resolution and then provided communication and follow through beyond any experience I have had with any other company. I was impressed. Efficient and thoughtful.
I ordered my first K-Supreme last winter via the website, it arrived mid-delivery window which was a pleasant surprise. I enjoy the options it has over the original, especially the handle on the reservoir. The only issue was the descale light didn’t clear after 4 times of completing the cleaning process, meaning I wasn’t able to make a proper cup. Luckily for me I had called customer service and did that final cleaning with them on the phone with me, they were pleasant to deal with and helpful even though it didn’t work. They ended up sending me a new one which came within 10 work days. This is not a paid for review, I’m just giving credit where it’s due.