I always buy Keurig Coffee Makers. They are the best. When I couldn't de-scale mine, and it was less than 1 year old, I called Customer Support. They tried to walk me through the solution to my problem, and when that didn't work, they offered to send me a free replacement. I was again thrilled with Keurig, and especially the wonderful customer service.
You have got to be kidding me!!! Descaled my Keurig Supreme and now it doesn’t work. It’s just over a year old so, of course, the warranty has expired.This is ridiculous!! Listen to the many reviewers who have had the same problem and DON’T but this model! I have owned a Keurig since the original came out. Love having a fresh cup every cup, but I won’t be buying another.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 28, 2022
This is not the experience we would like you to have with your K-Supreme coffee maker. Please contact our Consumer Care team at 866-901-2739, so we can help you.
As someone who doesn't have much counter space, I appreciate that the water reservoir can be positioned either on the side or in the rear of the brewer. The color is beautiful, and of course this unit works wonderfully to brew a cup of coffee pretty quickly. The only downside is that I had to purchase a specific filter (My K-Cup) to brew my own coffee, but that's nothing against this unit. Overall this is a good value and I would recommend it to anyone who is a bit tight on counter space like me.
I bought it about six months ago and it stop working as I was descaling it. After several tries of restarting it, to no avail, I contacted the company and they were very responsive in sending me a new one. It's working great so far.
Thanks for the replacement unit and I hope it serves more than the average 6 month success I am experiencing. I am confident this unit will fail in 6 months, so expect a call from me.