This was a warranty replacement. Problem with the DeScale not clearing on the old unit. Keurig replaced at no charge. 4 Star only because of problem with previous unit.
I loved everything about this model. The first one we bought quit working right at 6 months. I loved it so much I was hoping it was just a fluke and bought a second one. It sadly only lasted about 8 months. No more, beware of purchasing if you want a product that lasts.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 5, 2023
We're sorry to hear that your K-Supreme coffee maker is not working properly. Please call our Consumer Care team at 866-901-2739 so we can assist you with this issue.
I have limited counter space in my kitchen. We’d love the convenience of making a single cup of coffee whenever we choose to do so it’s handy on the countertop and a nice black accent!
I am enjoying my new Keurig. The coffee brews nicely. I gave it 4 stars because of the splatter and mess it makes on the counter and the machine itself.
After our call with the warranty department, things were solved quickly and within a week we had a replacement sent to us. We did have problems with the Brewer within six months of time of purchase. Brewing just a little bit instead of a full cup and after repeated descalings. Hope this unit will perform better.
I was surprised that my K-Supreme failed after less tan a year in used..especially as my last under was good for over 5 years. I appreciated the company honored its committment to replace the unit and trust I will have a longer performance out of the replacement. Did have to call twice to the replacement order sent, but they kept their word.
My K-Supreme was almost a year old.. While descaling it started smoking! Couldn't get it to start so called Keurig, and they immediately sent me a new one!