I got this as a gift a year ago. It just stopped working on Thanksgiving morning. Keurig was responsive and sent a brand new one. How awesome is that. Enjoying my morning coffee again.
I was doing the descale process and it just died. Only had it for 1 year. Loved this until then. Feel like it should last more than 1 year
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 9, 2023
Oh no! We don't like the sound of that. We suggest that you get in touch with our Consumer Care team about this. They can be reached at 866-901-2739 and will be happy to help.
When I contacted customer service with an issue I was having with the K-Supreme, I was immediately assisted and advised I would be receiving a warranty replacement shortly. Keurig made the entire process simple, and I was EXTREMELY happy with the customer care service I received.
My first one had issues within a month of having the pod release the coffee everywhere. We called Keurig and they were great. They sent us a new one within a week and it works beautifully. I love Keurig.
I received my Keurig a few weeks ago and Love its few features making it Very Easy and quick to use while enjoying each Delicious cup of Keurig coffee !