Keurig stood by their K Supreme single cup coffee maker and sent me a replacement machine without any hassle or difficulties. I’d recommend this company/brand because they stand by their products.
I was so happy with the kind,understanding professionals a Kuerig that I will continue to tell all my friends about the great treatment I received. Thank you for being a great company with a super product.
I love my K-Supreme. I only drink one cup of coffee in the morning so this is the perfect way to start the day. Simple and zero clean up. Highly recommend this machine.
This is a great coffee maker to have and easy to use. I was pleased with how the service representative assisted me with my replacement. It arrived within a week and I was back at it. One strong coffee of dark a day.
I bought this Keurig last month. When I took it out of the box the top did not seem to lie flush so that when I try to make coffee, I have to hold the top down to make it work. I have had Keurig coffee makers for the last 18 years and they were great. We even had one in the office and it was great too. This model is cheaply made and flimsy. I am returning it!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 9, 2023
We understand your frustrations and are sorry to hear you returned your K-Supreme coffee maker. If you ever need assistance with any of our products, please do not hesitate to reach out to our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Our Keurig K-Supreme Single Serve Coffee Maker developed problems with the brew cycle. We would close the top, but the needles were not puncturing the pods completely. This led to the water not being channeled into the pod and overrunning it and into the open chamber. I called Keurig Customer Service and they quickly arranged to have the unit replaced. The new unit is working perfectly. I was asked to return the defective unit and am hoping I hear from them as to what happened with the original unit.