I got mine a few days before Christmas, I wanted to have a Beautiful Coffee station for my Family and it was just Perfect! I was so happy with the White color as it blended perfectly with my decor
We received a K-Supreme as a gift. Unfortunately, a leak developed from the base of the water reservoir. We contacted customer support and they immediately shipped us a replacement. We have only been using for a week now; however, everything seems to be fine. We like it for its compactness and quick brewing capabilities!
I loved my Keurig Supreme but it died during descaling. I called Keurig and they sent a replacement machine in 3 days. They included a return label which I dropped off at a UPS store. I am happy with how easy Keurig made that happen and I think they really care!
One day I took off the reservoir to clean it and fill it back up. And no, it wasnt brewing while i did this. The next time I went to brew coffee it started OK but before it began to dispense the coffee it stopped and turned itself off. It was dead and I was MAD! From my research this is a flaw in the machine dealing with the thermostat on the inside of the brewer. I took the thing apart, reset the thermostat and it believe it or not it worked! Thanks YouTube! It worked for a couple of months but then I needed to take off the reservoir. This time I turned off the machine first. Put the reservoir back on and turned it on. Guess what...next brew...dead! Yeah I'm not taking the thing apart everytime I need to take off the reservoir. In the trash. Waste of money as it barely lasted over a year.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 10, 2023
Hello and thank you for your review. We can certainly understand your frustration and would be happy to help resolve your issue. If you have not yet disposed of the K-Supreme coffee maker, certainly contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm EST and can be reached at 866-901-2739. We look forward to your call!
I bought my Keurig to replace my old one. I love the new features on the K-Supreme single serve. It is very easy to fill the water carafe and easy to operate.
Our coffee maker stopped working. I called Keurig went through some trouble shooting with the rep. He agreed it wasn’t user error and sent us a new coffee maker within 10 days. Excellent support