Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Customer Rating
2
So sad
on April 29, 2021
Posted by: Sad in AZ
Bought the new Keurig K-Supreme Single Serve 2 weeks ago. Loved it from the start, great that the water reservoir is on the side and has a handle an the multi-puncture of the K-cup seemed to provide a better cup of coffee. Then...same issue as others. Turned it on this morning, filled up the water and went to start and it went dark. Nothing seems to bring it back to working condition. I would still love this version but a little worried when I saw others are having a similar issue. Not sure next steps...Love a Keurig cup of coffee.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 30, 2021
In this case we strongly suggest that you contact Consumer Care at 866-901-2739. We're here to help and we want to get you back to brewing!
Written by a customer while visiting keurig.com
Posted by: Fran78
Verified Purchase:Yes
I bought in December, had a problem in April and they had a new, free of charge replacement to me in 3 days. Could not ask for better consumer service, or a better coffee pot
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Kimis
Verified Purchase:Yes
When I had problems with my 3 month old brewer, I called the help line. Together we tried many ways to fix it but we're not successful. Because of the warranty, I was sent a replacement brewer at no extra charge.
Thank you Keurig! You have a customer for life.
Thank you Keurig! You have a customer for life.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: sue adel
Verified Purchase:Yes
I appreciate that Keurig gives warranty on their products.My coffee maker stopped working but was easily replaced because it was under warranty.The only issue i had was that when we bought it came with k cup universal reusable coffee maker which was not replaced.Customer service was awesome and the process was completed with no delays
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Quiet Operation
on April 30, 2021
Posted by: CoffeeCupTX
Bought this for my office and mostly use it for my afternoon cup of tea. Very quiet operation, hot, hot water. Except today I forgot my coffee so made a "strong" setting with dark roast k-cup. Good & hot water; less than weak coffee. Disappointing as my large Keurig at home brews it fine, but this little deal does not. Tried it twice.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 30, 2021
This is definitely not the experience we want you to have with our coffee makers. Did you reach out to our Customer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Posted by: Leenie1
Verified Purchase:Yes
I had a older model that was much larger and had smaller reservoir. Coffee appears to have more flavor.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Easy morning
Verified Purchase:Yes
I love the design and your good customer service.
I am on my 3rd Keurig in 6 months. The problem has been that the descale light comes on and won't go off after I have followed all the directions. Maybe a reset button or something. Hope this 3rd one works right.
It makes a great cup of coffee
I am on my 3rd Keurig in 6 months. The problem has been that the descale light comes on and won't go off after I have followed all the directions. Maybe a reset button or something. Hope this 3rd one works right.
It makes a great cup of coffee
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Supergram
Verified Purchase:Yes
This is a replacement won’t power on And stop letting out enough water
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 30, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com