Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Average customer rating
4.3
(6,403 Reviews)
Rating breakdown 6,403 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
560
83%of customers recommend this product.
(
4,954 out of
5,990)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Posted by: ak66
Verified Purchase:Yes
This is the third (3rd) Keurig K-Supreme coffee maker we have had in a year.
I have returned two (2) Keurig K-Supreme coffee makers within the last year.
Both failed during the de-scaling procedure.
Our home is supplied with softened, UV treated water.
I am a retired Performance Improvement/Quality Management administrator.
Judging by my experience, and the number of hits on searches of this problem with the K-Supreme, I would conclude that there is a fatal flaw in the de-scaling procedure.
Before you dismiss my observations, please consider:
I wrote and reviewed hundreds, if not thousands of Standard Operating Procedures (SOPs); participated in dozens of Root Cause Analyses of bad outcomes in my career; and testified as an Expert Witness in County and State Courts. I know the importance of complete clarity in SOPs.
I would appreciate a reply to this communication that includes a detailed procedure for de-scaling the K-Supreme coffee maker.
Thank you for your attention.
I have returned two (2) Keurig K-Supreme coffee makers within the last year.
Both failed during the de-scaling procedure.
Our home is supplied with softened, UV treated water.
I am a retired Performance Improvement/Quality Management administrator.
Judging by my experience, and the number of hits on searches of this problem with the K-Supreme, I would conclude that there is a fatal flaw in the de-scaling procedure.
Before you dismiss my observations, please consider:
I wrote and reviewed hundreds, if not thousands of Standard Operating Procedures (SOPs); participated in dozens of Root Cause Analyses of bad outcomes in my career; and testified as an Expert Witness in County and State Courts. I know the importance of complete clarity in SOPs.
I would appreciate a reply to this communication that includes a detailed procedure for de-scaling the K-Supreme coffee maker.
Thank you for your attention.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: gung ho
Verified Purchase:Yes
I just received my replacement keurig and I am very satisfied with is and the quick service as well as the courtesy of the personnel when they took my complaint. Thank you
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
DESCALE STUCK
on January 31, 2023
Posted by: AllenD
The descale light WILL NOT go away, no matter what you do.
I use filters & only bottled water, there’s zero reason to descale. But, I did it with their vinegar water and the light remains! Ridiculous!
I use filters & only bottled water, there’s zero reason to descale. But, I did it with their vinegar water and the light remains! Ridiculous!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 3, 2023
Thank you for sharing your review. Did you activate the Descale Mode on your K-Supreme coffee maker before starting the process? STEP 1: Prepare the Brewer. Pour the entire bottle of Keurig® Descale Solution into an empty water reservoir. Then, fill the empty bottle with water and pour into the water reservoir. Do not insert a K-Cup® pod. Place a large mug on the drip tray. STEP 2: Descale the Brewer. To activate Descale Mode, begin with the brewer plugged in and powered off, then press and hold the 8oz and 12oz buttons together for 3 seconds. When flashing, press the brew button to start the descaling process. Once the brew is complete, pour the hot liquid into the sink. Repeat this step until the ADD WATER light illuminates. STEP 3: Fresh Water Rinse. Empty the water reservoir and refill to the MAX fill line with fresh water. When flashing, press the brew button to start the rinsing process. Once the brew is complete, pour the hot liquid into the sink. Repeat this step until the DESCALE notification turns off. The brewer has now exited Descale Mode and will be ready for use! If the light remains on after you complete this process, please reach out to our Consumer Care team at 866-901-2739, we are happy to help!
Written by a customer while visiting keurig.com
Posted by: Lyn C
Verified Purchase:Yes
A little slower than I was used to but that means that the brew is better. It has multiple needles and brews slower for a better cup of coffee. It's quiet. It turns off after 5 minutes of no use.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 1, 2023
We're so glad to hear you are enjoying the MultiStream Technology on your K-Supreme coffee maker! Thank you for brewing the love.
Written by a customer while visiting keurig.com
Posted by: Irbi
Verified Purchase:Yes
The service by the rep. was very helpfuland replacement was very promt.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Nice features the look and space saver on counter
on January 31, 2023
Posted by: Chomba
Verified Purchase:Yes
I’m very happy with my updates purchase just wanted a new one
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Bob16
Verified Purchase:Yes
Unfortunately, the first one we got as a gift malfunctioned, but company was very helpful with processing a replacement. The new one is so convenient and easy to use. It's great for getting coffee to suit everyone's taste without having to brew separate pots.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: sjoe
Verified Purchase:Yes
replacing my Keurig coffee maker was easy and fast. Thank you
I would recommend this to a friend!
Written by a customer while visiting keurig.com