I got this a few weeks ago after the original one shut off during descaling process. It was easy to get a replacement which was nice. The new one seems somewhat different. Takes a little longer to brew which is not a problem. Hopefully will not have a problem during descaling.
I purchased my keurig a year ago and loved it then it just stopped working after a cleaning. I was going to throw it away then thought I'll try calling first to see if there is some sort of code to get it started again. I got a very nice gentleman that walked me through a couple of things to be sure it would not start then told me he was going to send me a return label and after they receive the broken Keurig they would send me a new one. Well, I didn't expect that but was sooo very happy to see they stand behind their product. I really missed my Keurig while it was gone as I had gotten used to having great coffee every morning and hot water when I need it almost instantly.
I purchased this one a few weeks ago after my previous unit suddely stopped working after 2 years 2 months. I liked the Keurig K Supreme so much that I bought this replacemnt. I was promised coupons for free boxes of pods - but I have not yet received them. I hope this reviw prompts the company to send them.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, February 9, 2023
We're glad you're enjoying your K-Supreme coffee maker! Thank you for your review and feedback. If you need assistance redeeming your coupon, please reach out to our Consumer Care team at 866-901-2739, we are here to help!
What is somewhat disappointing when coffee maker died after cleaning procedure but happy to report a free replacement was provided. In a worry free, simple procedure. Thank you very much.
Purchased my first K Supreme about 2 years ago. I'm on my 3rd replacement in 2 years. Customer service has been great with dealing with my issues, first time the descaling light wouldn't go out and they sent me a new brewer. The last two times they just stopped brewing and again 2 more replacements were sent. Thinking of upgrading to a different model since I'm having no luck with the K Supreme
We bought the machine a few months ago. It malfunctioned last week and apparently "self destructed". Called the company, explained what happened, and the rep processed the warranty replacement which shipped to us the very next day. Three days later we had a brand new machine that is working perfectly. It is so nice to see a company that stands behind its products and its warranty promise. Best of all, the coffee is great too.