I bought this kurig in September and after descaling it once, it died. It was replaced promptly but I fear a repeat will happen. I don’t like that nothing could be done to fix the 6 month old one.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 23, 2021
Thank you for your review. We are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
I bought the plus model in early February and after a month or so the descale light kept going on and wouldn’t shut off. I called Keurig and told them my problem they treated me like I mattered, they solved the problem by sending me a new Keurig coffee maker with no problem.
I bought my K-Supreme in November and registered it. In March I couldn’t get the descaler light to go off after descaling it 3 times. I called Keurig and sent a picture of the serial number on the machine and proof of purchase and they replaced it with no problem. Nice to know there are companies that stand by the word and products.
I bought the latest Keurig coffee maker in Dec. Just recently the clean button kept flashing! I called Keurig to find out what to do and after nothing worked they replaced my machine!
When I had to replace my coffee maker I decided to on the Supreme for the design, as it would fit on my counter much easier. I have truly enjoyed not having to wait for it to heat up before fixing another cup and fixing iced tea all in one unit!