Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Average customer rating
4.3
(6,403 Reviews)
Rating breakdown 6,403 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
560
83%of customers recommend this product.
(
4,954 out of
5,990)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Customer Rating
5
Great customer service, outstanding company.
on February 8, 2023
Posted by: bubbaganoosh
Verified Purchase:Yes
Unit failed after a couple of months of use. Called, the explained what I need to do, immediately sent a replacement and pickup label for the defective unit. Was with a unit for only three days. OUTSTANDING!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: MemMay
Verified Purchase:Yes
I absolutely love this Keurig! The handle on the reservour makes refilling the water so much easier. The size on my counter is NOT overwhelming either. Best Keurig ever and the company is very good about customer service. I had a small problem with my first one and they replaced it quickly under warranty. Love the ease of using Keurig Brand coffee makers!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: jay01
Verified Purchase:Yes
We got this a few weeks ago and it's very nice. Completely satisfied.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, February 13, 2023
We just love hearing this! Thank you for taking the time to leave us your review! Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: Bish
Verified Purchase:Yes
I bought my coffee maker a year ago and it broke. I called and another one was sent to me for free in 4 days. Great customer service!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Great machine when it works
on February 7, 2023
Posted by: caking715
I received this for a Christmas present and was so excited! It worked well pumping out the coffee as I needed it rather than a whole pot that had to be kept hot or reheated. Then it suddenly stopped working. Customer service was great and sent me out a replacement after a little troubleshooting to let them know it truly would not turn on. I am now in the process of getting a replacement for the 3rd one. Yes, I have had two replacements in two years and now the current one is doing the same thing! If you don't have the patience to wait for the replacement to come don't purchase this version of a Keurig! I can't get my money back either. I either take the next replacement or pay the difference to try a different model. At least the customer service staff was polite and calmly walked me through the procedure. I would give this one star except for the great customer service.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 9, 2023
We appreciate your review and apologize your K-Supreme coffee maker did not meet your expectations. Thank you for allowing us the opportunity to assist! We'd love to know how your new brewer is doing once you are back to brewing. Please don't hesitate to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: rctomes
Verified Purchase:Yes
No problems with old machine other than descaling light would not go off. Phone tech helpful but decided it was faulting and since machine was under warranty it was replaced. Painless process, all went smoothly, new machine arrived within 7 to 10 days.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jolar
Verified Purchase:Yes
We bought the keurig several months ago and we loved it. The descale light would not go off even when I tried everything they suggested. Customer Service was very accommodating and I did what they advised me to do. It was determined that I needed a replacement. Again, we are enjoying our keurig coffee maker.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Nildacmc
Verified Purchase:Yes
I am truly amazed and appreciative of the promptness of my replacement coffee machine, and thank you for this. I am inly giving 3 Stars because the replacement machine I’ve noticed does not brew my coffee aa my previous machine. The coffee is not aa strong. It’s light. Even pressing the “strong” button.
Written by a customer while visiting keurig.com