Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Average customer rating
4.3
(6,403 Reviews)
Rating breakdown 6,403 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
560
83%of customers recommend this product.
(
4,954 out of
5,990)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Posted by: Hamneggs
Verified Purchase:Yes
Sleek design works great and fast and makes a great cup of coffee
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, February 15, 2023
We are delighted that you are enjoying the perfect cup of coffee with your K-Supreme coffee maker! Thank you for brewing the love.
Written by a customer while visiting keurig.com
Posted by: Randy76
Verified Purchase:Yes
We had an issue with our Keurig and Chriss from the Consumer Care Team took care of it for us. Love the product but the service was outstanding. Thank You
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Kmperusse
Verified Purchase:Yes
There is my third machine of the same kind
It keeps on making strong coffee even when not needed
Not sure what is wrong with the buttons after a third replacement
It keeps on making strong coffee even when not needed
Not sure what is wrong with the buttons after a third replacement
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Avoid
on February 11, 2023
Posted by: Mark2074
As with other buyers/reviewers, the machine died after I tried to descale it per Keurig's own instructions. Just plain quit! This is obviously a known and widespread problem given the fact that so many others are having the very same problem. The machines need to be removed from being sold.
I see that they are on sale now. Keurig trying to off-load defective products?
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 13, 2023
This is not the experience we would like you to have with your K-Supreme coffee maker. Please contact our Consumer Care team at 866-901-2739, and we will be happy to assist you.
Written by a customer while visiting keurig.com
Posted by: Den R
Verified Purchase:Yes
Thank you for your courteous and expeditious response to my problem.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: SayLove
Verified Purchase:Yes
This is the 4th Keurig I have purchased. I have loved all of the ones before, but this one - wow - it is so quiet, it is so small, but holds a lot of water. It doesn't take much time to heat up, and I do not have to leave it on.
The only issue I had was that I could not use the k-cup refillable cups that I currently had with it. But that was a small price compared to the benefits.
The only issue I had was that I could not use the k-cup refillable cups that I currently had with it. But that was a small price compared to the benefits.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Works great….until it doesn’t !!
on February 10, 2023
Posted by: Suzzz123
I can’t even remember when I got my first k-supreme because as of yesterday I have my 3rd replacement….I have always loved my Keurigs until this model…there are many flaws with the k-supreme and I can’t begin to enumerate the reasons for the flaws…I’m not a Keurig engineer…..I am just a simple 5cup a day coffee drinker who gets VERY grumpy when this model just dies for no apparent reason….customer service runs hot-and-cold….but my biggest complaint is they say we’ll call you back and they never do… and then I call back again and eventually after they read me their script for the umpteenth time, I do get some help…I received my replacement today February 2023 for the one I got in November 2022…so here’s hoping. Overall, I would give 5stars to this brewer when it’s working HOWEVER it only deserves 1star since it never seems to be able to go the distance.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 13, 2023
We appreciate your review and apologize your K-Supreme coffee maker did not meet your expectations. Thank you for allowing us the opportunity to assist! We'd love to know how your new brewer is doing once you are back to brewing. Please don't hesitate to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: BHiez
Verified Purchase:Yes
I was very happy with the customer service line. I did have to talk with 2 or 3 different people however this was just the next step ( level) of the claim. The process was very easy and I received my replacement unit very fast!!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com