It was a bit of a hassle to get the replacement machine. I provided all the required documentation and within hours I was turned down. I had to call and asked for a supervisor who approved the replacement Very bureaucratic and not enough focus on the customer.
Do not care for this type of brewer. You have to use the purple pods that you put grounds in. We like the paper filters in the K-Supreme model and then you add your coffee grounds inside the filter. EASY REMOVAL AND NO COFFEE GROUNDS IN THE COFFEE. The slim line you have to use the pod with no filter, horrible to remove the grounds.
Well this one does not have option to customize your coffee like strength, hot like my other ones do. But ;l like it but thought I was getting the same one.
Makes great coffee, easy to refill, easy to use. It is weird that the reusable filter doesn't fully sit in the pod holder part, but it works anyway, so I'm not upset about it.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, June 11, 2025
We are thrilled to hear that you are enjoying your coffee maker! Thanks for brewing the love!