The customer service department gave me EXCELLENT customer service when I called! Representative listened, was very kind & replaced my machine without hesitation to please this customer! Best customer service I've ever had!
Keurigs are always great. The only reason I'm not giving this a five-star is the multi-stream doesn't make any difference. I could have gotten the Keurig mini for cheaper with the same results and less countertop space used up. It's still a great product and it looks great on my kitchen counter.
Keurig customer service was an unexpected pleasant experience. I read reviews before purchasing my Keurig that were not flattering. My experience was the opposite. 5 stars!