Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Average customer rating
4.3
(6,403 Reviews)
Rating breakdown 6,403 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
560
83%of customers recommend this product.
(
4,954 out of
5,990)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Customer Rating
5
Our Keurig Supreme Died After a Few Months...
on February 20, 2023
Posted by: Appreciative Jim
Verified Purchase:Yes
It is not often that I respond or comment on a negative experience with a company. But, in this case, Keurig actually turned that negative experience into an appreciative customer. Our Keurig started leaking. We tried all the regular maintenance protocols (descaling, checking the K-Cup needle, etc.) All to no avail. Our machine would simply erupt like a volcano on very second or third cup – grinds all over the place. Frustrated. I called Keurig. Explained the situation. And, to my surprise... (to make a long story short) I received a replacement machine in less than two days. All it took was the one phone call and a follow up email exchange. To say I am appreciative, grateful and impressed – probably would be an understatement. It was a good feeling knowing that there are still companies that stand by their products. The entire experience as hassle-free and timely. I can only (now) ponder, "Why did I wait so long in calling them?" Thank you Keurig.
Written by a customer while visiting keurig.com
Customer Rating
5
Brews Fast and Quiet
on February 19, 2023
Posted by: 949Vik
I've been using this new K-Supreme for a week now and we love it! It replaced a K-Mini Plus that was only 3 years old but was so slow to heat up and Very noisy! This new machine is doing a perfect job so far; Fast to heat and so much quieter while brewing.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: PJTOB
Verified Purchase:Yes
This brewer is a replacement for my old one that stopped working and so far this coffee maker is great. It makes a quick, hot, delicious cup of coffee. Just what I need when I get up in the morning.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Overall Happy, a Few Minor Issues
on February 18, 2023
Posted by: mlgTexas
I've had this Keurig for 6 weeks. Overall, I am very happy with it. What I don't like about it:
1. I use small cups and the splatter is really bad. I ordered a riser and that will solve the problem. (I'm using a block of wood for now and that eliminates the splattering out onto my counter.) This is a very minor complaint. Seems like a riser should come with the machine, though.
2. It locks up once every week or two. Again, not a big deal. Unplugging for a few seconds has worked every time. Just a minor inconvenience.
3. This is my biggest complaint: I have it set to the hottest temperature setting and it is still not as hot as my old Keurig. As it is, I can start drinking the coffee immediately. I'd prefer that it be just a touch too hot to drink but not so hot that I can't sip it carefully. Maybe this is for safety reasons or that it's possibly harder to make a hotter 4 oz. brew than for larger brew sizes. I can understand that. But, still, I want it just a bit hotter.
4. It keeps pestering me about wanting to connect to WiFi. Very minor complaint (it doesn't make me do anything) but I wish I could tell it that I don't want to connect to WiFi and have it be happy with that. I guess I'm just an old guy that's not used to having my coffee machine trying to convince me to do something.
1. I use small cups and the splatter is really bad. I ordered a riser and that will solve the problem. (I'm using a block of wood for now and that eliminates the splattering out onto my counter.) This is a very minor complaint. Seems like a riser should come with the machine, though.
2. It locks up once every week or two. Again, not a big deal. Unplugging for a few seconds has worked every time. Just a minor inconvenience.
3. This is my biggest complaint: I have it set to the hottest temperature setting and it is still not as hot as my old Keurig. As it is, I can start drinking the coffee immediately. I'd prefer that it be just a touch too hot to drink but not so hot that I can't sip it carefully. Maybe this is for safety reasons or that it's possibly harder to make a hotter 4 oz. brew than for larger brew sizes. I can understand that. But, still, I want it just a bit hotter.
4. It keeps pestering me about wanting to connect to WiFi. Very minor complaint (it doesn't make me do anything) but I wish I could tell it that I don't want to connect to WiFi and have it be happy with that. I guess I'm just an old guy that's not used to having my coffee machine trying to convince me to do something.
What I do like:
1. The best thing, by far, for me is that I can make small cups (4 oz.) and control the intensity (I like the most intense). The intensity really makes a difference that I can taste. I like it a lot.
2. I like the pre-set. Easy to make a cup of coffee with that.
3. The reservoir is bigger than my last Keurig. That with the fact that I have and use the 4 oz. option means I'm not refilling the reservoir nearly as often. I really like that, too.
1. The best thing, by far, for me is that I can make small cups (4 oz.) and control the intensity (I like the most intense). The intensity really makes a difference that I can taste. I like it a lot.
2. I like the pre-set. Easy to make a cup of coffee with that.
3. The reservoir is bigger than my last Keurig. That with the fact that I have and use the 4 oz. option means I'm not refilling the reservoir nearly as often. I really like that, too.
Bottom line, the complaints are pretty minor and I really do like this machine. If the temperature setting would make the coffee hotter at the max setting, it would full and enthusiastic be 5 stars.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Pat T
Verified Purchase:Yes
The warranty replacement went smoothly. Could not ask for better service.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Lorchip
Verified Purchase:Yes
Keurig really stands behind their warranty. Thank you. It is very refreshing to see a company back their products.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Not HAPPY!
on February 18, 2023
Posted by: Brackin
I have had this coffee maker less than 6 months. It spits water all over my counter when brewing. The temperature feature has stopped working and no matter how much you increase the strength, it is weak and watered down. This is my 4th Keurig and by far the worst one. I’m disappointed because the design aesthetic is wonderful!
Response from keurig.comBy Keurig, Consumer Care, February 20, 2023
That's not what we would hope to hear. Our Consumer Care team will be happy to help troubleshoot with you. Please get in touch with them at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Fredj
Verified Purchase:Yes
When I couldn’t get my Keurig to power up, I called Keurig. At first I was getting frustrated due to the amount of questions and information they requested. Then we made it to the troubleshooting part. I believe there were 3 steps. The lady at Keurig said something to the effect of “that concludes our troubleshooting, hold please while I figure out to do.” When she spoke again, she said “we will be happy to send you a new machine. Just follow the instructions on the email you should have just received.” I followed the instructions, after a couple emails and 3 or 4 days, I had a brand new machine.
I would recommend this to a friend!
Written by a customer while visiting keurig.com