I was really sad when my new maker just stopped working after only a month of use but so very happy that Keurig made it good so quickly and sent me a new one. So I am once again enjoying this great machine for my husband's coffee and my cocoa!!
This is the best small Keurig I have ever used! No water in a reservoir that you can’t empty and really clean! Fast coffee in the morning. Nice and compact and neat looking! Easy to maintain! Great customer service!
I’ve had this a few weeks and while it works well, it doesn’t make the coffee hot enough. I’m disappointed in this purchase.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 23, 2023
Thank you for your review and feedback. If you need assistance, please feel free to reach out to our Consumer Care team at 866-901-2739, we will be more than happy to help.
I contacted Keurig because my K Supreme was melting the k cups as well as grounds in my cup every time I made coffee. They were very receptive to helping me once I sent the information required. Once I did this they sent a new machine out super quick and provided a return label for the machine I had bought. Thank you!
Had a problem w the K-Supreme single serve. Called customer service and explained what was happening. They asked standard questions to establish warranty coverage. Emailed instructions of what they needed. Less than 10 days later, I had a new coffee machine!