Great customer service replacing my K-Supreme Single Serve Coffee Maker, this is was the first time I had to replace a Keurig coffee maker before the warranty ran out, and I’m very thankful they have this warranty program, I love my Keurig! The process was easy, and I received my new replacement unit very quickly. Thank you!!
We have used the Keurig for many years now and it's the best coffee maker. We purchased another brand and had a harder time finding the K-cup equivalent and it was kind of tinny-tasting coffee, even though it was more expensive than the Keurig. We had a problem with a recently purchased slim Keurig, and they were extremely responsive and quick in getting us a replacement machine. We use it every day!!
Flawless performance for about 11 months. Then, this morning, as I began brewing my morning Joe, immediately after the elixir started to flow into the cup, the entire coffee maker just stopped working, no power, lights off, dead! The wall outlet was fine. No burning, smoke, nothing. It just died. I tried a reset, repeatedly. Nada. Nothing.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 27, 2023
In this case we strongly suggest that you contact Consumer Care at 866-901-2739. We're here to help and we want to get you back to brewing!
This is my 3rd unit in less then 2 years. Both never had add water light come on, and burned out. Warranty service has been good, but makes wonder what will happen if it makes it too 1 year?