I got this machine for a birthday present, and did not have the receipt. It stopped working one day, I called Keurig and they asked a couple of questions. The warranty department replace my machine without a hassle. Shipped free, no other company stands behind their product like that.
I have had my new Keurig little less than a month now and very disappointed in how it was made. When I put the top lever down to make coffee everything start to move around. The water reservoir is very loose again very unhappy I wishI kept the my original one.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 27, 2023
We're so sorry to hear you've been disappointed with your K-Supreme coffee maker. If you try reaching out to our Consumer care team at 866-901-2739, they will be happy to look into this further for you.
We purchased the Keurig K-Supreme last month to replace an older Keurig. Our main reason for buying this model was the handle to refill the water container and its sleek look.
This is my 6 or 7th unit. I purchased the supreme which only lasted a few months- a routine I’m used too! They downgraded me to this little unit even though I’m still under warranty. NOT COOL