This was a replacement for my K-Supreme that stopped working after a routine cleaning. Had to do without for almost a week but I've been making up for that time since receiving the replacement! Easy to use and perfect for me.
I have had trouble with the previous Keurig coffeemakers for a while. I have called your customer service people and they (after suppling the information they requested) sent me replacements. This last replacement is working find.
It's only been a little over a week since I began using my new Keurig, but so far I love it. The only criticism I have is that it is maybe a little noisy, but the perks far outweigh that. Would definitely purchase again.
I bought this brewer in August, 2022 - lasted 6 months, just turned itself off and that was the end of it. Hoping for longer performance on newly purchased one. When it worked, we liked it. Make be sure to keep purchase receipt or you are out of luck replacing it.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 7, 2023
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Supreme coffee maker. Thank you for reaching out!
Boss bought one and brought it to work, within a month it wouldn't brew correctly. The pods were exploding and coffee grounds were getting everywhere. Contacted keurig and they replaced it for free. Now I'm being told the new one is messed too. I'm not sure what's going on exactly because I'm at home with a virus, but it's been 27 days this time.
We bought the first one 5 months ago. Started getting coffee grounds in our cup of coffee. Tried to figure a work around but eventually called Keurig. They sent us a new one. Finally figured out the 5 holes it punches in the top of a coffee pod is essentially a design flaw. In order to get a cup of coffee without grounds you must (1) choose a pod with a good seal around the top of the pod, (2) close the top of the Keurig on the pod VERY gently, (3) wait a second or two, then start the brew. These "rules" apply whether you use a Keurig pod or some other pod. The most important thing is the quality of the seal around the top of the pod - otherwise you'll get a cup of coffee with coffee grounds in it. Interestingly, when Keurig replaced the first one under warranty, they did not want the old one back..."just throw it away."