Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Average customer rating
4.3
(6,403 Reviews)
Rating breakdown 6,403 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
560
83%of customers recommend this product.
(
4,954 out of
5,990)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Posted by: Moose 2022
Verified Purchase:Yes
The new unit that was sent as a replacement for a unit that stopped working is working perfectly at this point in fact better than the original unit. Excellent customer service, with a prompt replacement.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Hunk of Junk
on March 13, 2023
Posted by: g123568412
I purchased the machine and 2 months later it overheated while cleaning and stopped working entirely. It can be fixed but you have to pry the thing open and press a hidden reset button. Support just sent me a new one. The new one worked great for about 3 days, then it started leaking all around the K-Cup resulting in half strength coffee full of grounds. Support sent me a 3rd machine. Just set the 3rd machine up and it will only make about 8 oz of coffee on the 12 oz setting. I will never buy another Keurig product. Search online for other customers' experiences (Reddit). Keurig has released a defective design and they know it. They will just have you go thru the same troubleshooting steps, send a you a new brewer, and eventually it seems like they hope you'll just give up.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 14, 2023
We're so sorry to hear about the issues you have experienced with your K-Supreme coffee maker. We certainly wouldn't expect this from one of our products and we would love another opportunity to assist you. Please reach out to our Consumer Care team at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Madrid
Verified Purchase:Yes
I bought my Keurig about 3 weeks ago. I love it. The only thing I can see wrong is for the 10 oz it fills My Cup right to the brim. So I Have A Little Bit Stronger coffee with the eight ounce. Also I have purchased the same exact Keurig in 2021, so I want to make me a cup of coffee and it and it just stopped working and it smelled like something was burning and it would not turn on we tried to reset it with the turn on button and that's why I had to purchase the new one. So are there any recalls on these Keurig Supremes. Please let me know I still have the old one if you want me to ship it in the box of my new one I can do that too.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: mammykos
Verified Purchase:Yes
I was happy with the help I got on my problem poy and how fast I got a new one
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Grayowl
Verified Purchase:Yes
I want to express my thanks for the way that my replacement arrangements were handled. Both customer service reps I spoke with were courteous and helpful. English skills were good. Aside from poor phone connections and the necessity of a second phone call all went smoothly. I hope I'll not have to speak with you again; (nothing personal).
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: KPFP
Verified Purchase:Yes
We are so happy with this coffee maker.
We had a problem with our past one and the customer service was great and quick to help us.
We had a problem with our past one and the customer service was great and quick to help us.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Conehead
Verified Purchase:Yes
Fast, friendly, excellent service! My K-Supreme was replaced with no hassle what so ever!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jr57
Verified Purchase:Yes
I had bought the keurig just a little less than a year ago and it stopped working properly. I contacted customer service and they replaced it promptly. Very pleased!
I would recommend this to a friend!
Written by a customer while visiting keurig.com