Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Posted by: KDOH
Verified Purchase:Yes
I bought this Keurig in January, stopped working in February. Called to report and have it replaced because it is still, obviously, under warranty. My first contact was with a female, very polite, but very hard to understand. I was told my complaint would be forwarded for evaluation. A week later, I had not heard anything. I called again and the operator, who was very easy to understand, tried to transfer me to another department, but said they were busy so she would forward the information. A week later, I received a new Keurig. Took over two weeks for a replacement.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jody02
Verified Purchase:Yes
I got this a few weeks ago and very happy with it and will share how happy I am with it
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Towny
Verified Purchase:Yes
Didn't think my coffee could taste so good! Same coffee pods from Green Mountain, new Keurig equals the best coffee ever!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Gardenbug22
Verified Purchase:Yes
I purchased my first K-supreme single serve coffee maker and loved it, after 3 months of owner ship it completely died.There was no fix or work around to bring it back. I contacted Kuerig to see if they would replace it.Alas the first person I spoke to took the serial # and told me I would be recieving a email and I would be requested to provide a picture of the serial # ( why? ) and by the end of the week I would have the replacement.I did that and recieved a bevy of email messages... the only thing they did not ask for is my first born. I finally got tired of the game, it went on for quite a while and sent them back a message I was DONE, if they didn't want to replace it to be honest about it. Within 24 hours I recieved a message that my replacement coffee maker was on the way. I have had the replacement coffee maker for about a month now and it is performing well.. I love the larger water reservior, the strong coffee feature, the smaller foot print, as well as the convience. I hope that the machine holds up..as when it is working it is great..the replacement experience has left me a little jaded.
Written by a customer while visiting keurig.com
Posted by: Suzyque99
Verified Purchase:Yes
Thank you for replacing the kitchen supreme when the descale light wouldn't go out. The replacement was handled in a professional and timely manner.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Aaron 60103
Verified Purchase:Yes
I like the unit and features, but we are now on our third unit, second replacement. The last two died only a few weeks into once daily use. We have not reached the same point with what we call #3, but we expect it to fail too. Clearly a design flaw. Very frustrating because the last keurig we owned lasted years.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Patty8852
Verified Purchase:Yes
We love our Keurig. So convenient and easy and we can just have a cup instead of making a pot.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Suz777
Verified Purchase:Yes
My husband bought me this on Valentines Day and it was the best present. Within 2 weeks we had a problem and it wasn’t working. We called the service hotline at 7:30 am and was greeted promptly. We walked through a bit of troubleshooting but nothing worked. Keurig sent a replacement and we are happy again. The service we received was impressive. I love my Keurig.
I would recommend this to a friend!
Written by a customer while visiting keurig.com