It worked nicely especially liked the multi-stream tech, the large reservoir and the various brew sizes. I unplugged during a week vacation, plugged it back in and it smoked and sputtered and never came back on. I bought in Nov 21 and it died in Feb 23. I just expected it to last longer than that.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 21, 2023
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Supreme coffee maker. Thank you for reaching out!
Our coffee maker malfunctioned about a year after we bought it--the process to get it replaced was very quick & easy--we received a brand new machine in a couple of days--a great experience
I am bummed because my new Keurig randomly doesn't shut off after brewing a cup and the only way to turn it off is to unplug it. I’m hoping this isn’t serious because I don’t want the hassle of returning it. I’m a long time Keurig user and love the products and great customer service.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 15, 2023
Thank you for your review and feedback. Once you have completed a brew, the K-Supreme coffee maker will automatically turn off after 5 minutes. If you need any further assistance, please feel free to reach out to our Consumer Care team at 866-901-2739. We are always happy to help!
My first one I purchased last in a year ago I had an issue with it and when I called to get it replaced, they weren’t going to replace it because of the serial number that it was more than a year old but because I had my receipt they did replace it. No questions asked so hang onto your receipts.