Keurig Customer Service blew away our expectations relative to standing behind their product. Not only do we thoroughly enjoy our K-Supreme, we now have brand loyalty as a result of our experience - highly recommend!
i purchased the k-supreme coffee maker in aug 2022. 7 mos later i had a problem and the descale and add water lights would not go out. after following the tedious and confusing descaling instructions 2x and filling the reservoir with water and running it through the machine 4 or 5 times, i gave up and called keurig. it took a few moments to discuss my issues with an agent. following the conversation i was advised to submit documentation (save your receipt!) and a replacement was sent to me by keurig. note to keurig - bring back the older model that was simple without bells and whistles and doesn't require such a laborious descaling process.
I did not need a new Keurig , but when I used the Keurig K-Supreme at a friends house I fell in love with it ! Cup size and strength are a quick and easy function. I love the slim size , it fits perfectly on my counter