After about 3 months of use i was cleaning the Keurig and nearing the end of the cleaning cycle the thing started to smoke really bad, i shut it all down and let it cool and tried to restart it, NOTHING worked, Called customer service and they walked me through filing a claim. About 7 days or so a new one showed up at the door, Thanks for the quick service.
Our 6 month old Keurog starting having problems pumping the correct amount of water per cup and then got to where it only pumped 2 oz. Keurog was great to work with us and replace the machine not requiring us to return the old machine before sé sending us a new machine.