Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Customer Rating
1
Very Disappointed - Doesn't Make Hot Coffee!
on October 22, 2020
Posted by: Blue Note
While I love the new design, this unit is a big fail. The coffee isn't hot! I measured the temperature on the new unit and on my old Keurig. Old = 180 degrees; New = 160 degrees. I should not have to put my coffee in the microwave to heat it up right after I take it off the brewer. 160 degree coffee is not hot - it's barely warm. Very disappointed!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 23, 2020
Hi and thank you for your review and feedback. We're sorry to hear that you're disappointed in your purchase of your K-Supreme Coffee Maker. That’s certainly not the experience we wanted you to have. We would love to find a resolution that suits your needs. At your earliest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to 10:00 pm, EST. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
1
Almost DOA
on October 22, 2020
Posted by: ICED
Out of the box saw the power lights on during the initial cleanout Dfor approximately 20 seconds and now dead. Will not turn back on. JUNK
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 23, 2020
Thank you for reviewing your K-Supreme coffee maker. We're sorry to learn that your machine is not functioning correctly and would be more than happy to assist you. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to speaking with you!
Written by a customer while visiting keurig.com
Customer Rating
1
Spatters coffee everywhere when brewing
on October 27, 2020
Posted by: harringtoncis
Lousy brewer. Every time you brew a cup it spatters all over the counter and the machine.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 28, 2020
Hello and thank you for your review. We're sorry to hear you're disappointed with your new K-Supreme coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call.
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
We have now used for over two weeks and we have found the same coffee pods we have used are less bitter. The coffee machine makes the best coffee of the three previous Keurig coffee machines we have used. Moreover, I like the simplicity of the its use.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: J Bob
Verified Purchase:Yes
Finally! Keurig finally made sure the water pressure on the K cups didn’t build up not completing the brew, by adding 4 more needles to puncture the k cup! It cost us two brewers!
Written by a customer while visiting keurig.com
Customer Rating
1
Very sad!
on December 16, 2020
Posted by: Jitterbug
This machine is so very loud and takes forever to fill. It makes more holes in the top but the old machine was so so much better
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Not as good
on January 3, 2021
Posted by: Cdocous
Purchased this a week ago....my order keurig seemed to not be hesting as well. Have used compostable SanFranciso Bay pods for years with a rich delicious cup every time.
This model brews a weak cup using these pods even at the strong setting. Have tried multiple times. Stream is weak and I dont see 3 streams as claimed. Will be returning. This is my second one of this model....first one didnt work right out of the box!
This model brews a weak cup using these pods even at the strong setting. Have tried multiple times. Stream is weak and I dont see 3 streams as claimed. Will be returning. This is my second one of this model....first one didnt work right out of the box!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 7, 2021
Hello and thank you for your review. We can certainly understand your frustration and would be happy to help resolve your issue. If you have not yet returned the K-Supreme coffee maker, certainly contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm, EST. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
1
mistake of my life
on January 31, 2021
Posted by: biden
I bought this machine a month ago after the 4th time using it the descale light went on, so I purchased the ''special keurig'' descale solution followed all the prompts and it did not help at all!!! The descale light is still on! I regret this purchase as the machine is not working!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 3, 2021
We're sorry to hear that you have experienced problems with your coffee maker. Have you spoken with our Customer Care team? The number is 866-901-2739, we'd be more than happy to help!
Written by a customer while visiting keurig.com