I like when I call. Company’ lady was very helpful and where my. Machine was. Just a year old I got a new machine and was supposed to get some coffee box pods but that didn’t happened
Descaled the machine and now it won’t turn on. Sounds like a VERY common issue.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 14, 2023
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Supreme coffee maker. Thank you for reaching out!
My Keurig went kaput and was not able to be repaired, I called and explained the situation and after less than 5 minutes was informed it would be replaced. Now to those of you reading this it was only because i took the time to register my equipment. They looked up my account saw it was registered and under warranty and 1,2,3 it was replaced. REGISTER your Keurig.
We had an unbelievable service from Keurig’s staffs. They were so helpful. They walked us through the whole of process of how to get our broken Keurig Coffee Maker replace. Within one week after the call, we have a new replacement Keurig Coffee Maker delivered to our front door. No fuzz and no arguments!
This K-Supreme Single Serve is my favorite countertop edition from Keurig - compact attractive, easy to use and clean. The downside was an inconsistent mechanism that often faille to puncture the K-Pods. The replacement version ha solved those functionality problems to a T.