Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Average customer rating
4.3
(6,403 Reviews)
Rating breakdown 6,403 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
560
83%of customers recommend this product.
(
4,954 out of
5,990)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Posted by: HOGRIDER
Verified Purchase:Yes
My Keurig quite dispensing proper amount of water per serving. I contacted Keurig and they gave me two choices. One was to send pictures of the serial number, picture of the unit, and purchase invoice. These 3 pictures were too big to xmit. So I split them into two pictures using the same case number. Customer Service could not put the two emails together (even though I sent them a note telling there were two emails) and keep telling me I needed to send them the picture of the unit in order to process the claim. I resent them another picture and they assigned a different case number to this file. It took them over a week before they finally decided I had purchased a Keurig. Finally after a few more days they said a replacement was being processed to be shipped to me. Since I didn't have a coffee maker during this whole process, I went out and took care of the issue locally. A replacement unit was finally being delivered which I refused to accept since my problem was solved. A second option was to mail my old unit to them and they would send a replacement. This would have taken a min. of 2 weeks, all without coffee.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
26 cups
on April 20, 2023
Posted by: Mr Charles
Thats hoe lonk it lasted. On cup 27 it started to warm...and then ZAP! It quit. No, it didn't flip a breaker. Just sounded like it burned a fuse.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 21, 2023
This is definitely not the experience we want you to have with your K-Supreme coffee maker. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Posted by: DRho
Verified Purchase:Yes
I love this machine but the return process is very cumbersome and not customer friendly.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Mammyd
Verified Purchase:Yes
I had to call because I was have problems descaling and they handled it with professionly. Very satisfied.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Fsavant
Verified Purchase:Yes
I loved my new K-supreme but the customer service was awesome
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Didn't last a year of use
on April 19, 2023
Posted by: Rgk227
Bought this for a vacation home. I drink one large cup of coffee a day and this unit quit working at about 300 days of use. Way too expensive for such short life.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 20, 2023
Have you tried reaching out to our Consumer Care team regarding your K-Supreme coffee maker? We can be reached at 866-901-2739 and will be happy to troubleshoot your coffee maker with you.
Written by a customer while visiting keurig.com
Customer Rating
3
Dies after descale
on April 19, 2023
Posted by: Hunterwidow
Had my 1st one 3 months and died after descale. Replaced it with the exact one and 4 months later the same thing happened. During descale add water light didn’t come on and it must have over heated and after adding water it wouldn’t work again. So I YouTubed it and if you take the cover off you can reset the thermostat. It came back on and runs but still says descale. Love the single cup idea but this is a hassle
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 20, 2023
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our Consumer Care team at 866-901-2739. We look forward to helping you!
Written by a customer while visiting keurig.com
Posted by: BreeT
Verified Purchase:Yes
I’m on my second Keurig and so far this is my favorite! Love the filter, cold, and hot coffee options!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 20, 2023
We're so glad to hear you found a new favorite with the K-Supreme coffee maker! Thank you for brewing the love!
Written by a customer while visiting keurig.com