Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Posted by: Sgoff
Verified Purchase:Yes
I couldn’t get the descale light to go off on my 5 week old Keurig coffee maker. I called for assistance and they replaced my coffee maker immediately! Doesn’t get better than that! Thank you Keurig
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Cherie Chafin
Verified Purchase:Yes
My first K Supreme quit after 2 months. I called customer service and they had a replacement to me within the week. That is awesome service. I love the coffee maker. I like that it is not bulky. I like how it is designed. The only small thing is that I have to remove the drain to put my Yeti tumbler in. I would definitely recommend this to anyone.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Makes great coffee love water 5 waterdispensor
on January 27, 2021
Posted by: Shurley1
Verified Purchase:Yes
Bought this 4 months ago loved it but did the cleaning and would not go off descaling did this three days company was great in replacing it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Terrible machine
on January 29, 2021
Posted by: Rycarmad
I bought this in August. Worked fine until the beginning of December. Kept saying descale. I ran the Keurig cleaner through the machine following the instructions. Last night, went to make a cup of chai tea and it just made a loud sound, blew a puff of smoke and smelled extremely strong of burnt plastic. Now it won’t turn on. Ughh!!!! So disappointed in how much this cost me and now, less than 6 months later, it’s just garbage. Absolutely don’t recommend. Wish I’d paid better attention to these reviews.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Kelly52
Verified Purchase:Yes
I bought this 3 months ago and love all the upgraded features
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: mrvndwlkr
Verified Purchase:Yes
This is the Best coffee maker I have ever had, I’ve bought Kurig pots for more than 20 years, Don’t want any other.. This New one is the Best, Thanks for the Promptness of Your People to replace My Pot, Gotta have It!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
DESCALE never shuts off
on January 30, 2021
Posted by: Joan M
Was very happy with this model. It was quiet. Water container was larger requiring less refilling. There was more splatter, but overall I was satisfied. At 3 months I descaled. Two weeks later a DESCALE message came on. I used the Keurig solution again, but the DESCALE message never went off. Called Keurig. They replaced the unit. With the second unit I waited beyond the recommended 3 months until DESCALE came on to use their solution. DESCALE never went off. Called Keurig. I was told to push a few different button combinations at the same time and unplug and replug it. DESCALE stayed on. They replaced the unit. I use filtered water and the Keurig filter and have not had a problem like this with other models I have used over almost 20 years. I am not optimistic about the second replacement's future. I appreciate your good service, but please improve your quality.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 4, 2021
Thank you for your review. We are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Bloody barb
Verified Purchase:Yes
I appreciate how quickly I received it. Thank you,
I would recommend this to a friend!
Written by a customer while visiting keurig.com