My machine stopped working and after troubleshooting, they sent me a replacement right away. I experienced great customer service and I am happy with my machine!
I received a K-Supreme coffeemaker for Christmas this year . It became defective so I called customer support and received a new coffeemaker within a week! The customer service was so helpful and efficient. My new K-Supreme is working great and I’m enjoying delicious coffee. Thank you!
We had a problem with our original K-Supreme unit that we got late last year. We called Keurig to file a warranty replacement and they made it INCREDIBLY easy to get a replacement. Super good experience with their warranty team.
This is my second replacement. The rep was so courteous and helpful, and my replacement machine arrived very quickly. Wish I could've got the same fashion color instead of gray, but very glad they stand behind their products! Hoping the problems are being addressed so this replacement lasts. Love my Keurig!