Yes I bought my coffee machine a few months ago, and when I had few cleaning it malfunctioned. The customer service is great as they replaced my machine! Now I have coffee again, but keep your receipt. Thank you!
This was a Christmas gift and I had a constant flashing light advising me to 'descale' the unit when I first plugged it in - which became a constant irritation. Keurig customer service could not have been more cooperative in sending me,a replacement! My 'new' maker is perfect!
I got this for free after I order one that did not work and am overjoyed over it the new features and options that are available in this new one are fantastic cold and hot
Great to work with great product they really backed it up when you need help. ours quit working they replaced it free of charge had a new one in seven days
We've had 3 of the K910 brewers quit during the de-scale cycle. Did fine in the cleaning, but in the rinse portion, the "add water" display never came on despite replenishment. Triggered a thermal limiting switch after a while, which basically killed the machine. Followed the procedure precisely. Keurig replaced - thanks you very much. But this is the last try for us.