My family has owned several Keurig products, mainly coffee makers for more than two decades. During that time, we have purchased numerous coffee makers for both personal use and as gifts; experiencing problems only twice. Keurig products have proven to be that of superior quality, reliable, and affordable. We enthusiastically recommend their products!
I think with the five needles, the coffee has a better taste than the single. The only negative for me is the plastic handle, the first one broke on one side, this is the replacement. So far, this one is holding up, we are very careful when opening and especially when closing. Other than that, we love the flavor it provides.
I really enjoy the K-Surpreme coffee maker. The problem is that the K-Surpreme only last 2 years.
Response from keurig.comBy Keurig, Consumer Care, June 15, 2023
We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our coffee makers and the parts within them are designed and tested to withstand many years of use. As you are aware, our coffee makers come with a one year warranty. However, if a year has passed and your coffee maker has any issues, we recommend you reach out to our Customer Care team at 866-901-2739. We are here to help!
I bought the original unit for my son that was leaving out of town. My son came back home a year later and the unit stopped working. I contacted customer service and the representative (George) was so nice and understanding. He asked that I provide some information and then 5 days later I received a brand new unit. I cannot believe it! Fantastic customer support.