My original Keurig coffee maker failed after about 5 months. The service person was very friendly and helpful. They replaced it under warranty. Within a week I had a new one delivered.
We developed a problem with our coffeemaker and called KEURIG and explained the problem we were having. The customer service rep said he would present it to a dept and advise us of their decision as to what they could do. The same day I was advised we would be getting a new coffee maker with in a week to 10 days. Three days latter we received the new coffee maker.
I had a brewer go bad and when I called support, after going through some troubleshooting steps, they sent me a replacement (after verifying my purchase of original). U really expected smoke and mirrors, hoops and loops. Thanks Keurig for a hassle free replacement!
The great customer service team took care of my issue. Such a good feeling! We love love love this little beauty machine. It's so easy and gives us exactly what we want.....A HOT CUP OF JOY! Great Company.
I bought my K supreme single the first of the year and encountered a problem a couple of months later when the descaling light would not go off. After talking with customer service, they promptly replaced my unit. I’m so happy because I just love this coffee maker!
This newer model takes up less room on your counter with its slimmer design. It is also easier to take out the water reservoir and clean it. It is much nicer then my old clunker Keurig for sure. I ordered it in gray and it looks great in that color. The only reason I didnt give it 5 stars is that when you put the coffee pod in and close it, there is a gap and it doesn't close all the way. It doesnt effect anything, just bugs me that it wont close down tight. Otherwise, I am very happy with my updated machine!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, May 25, 2023
We love hearing this! Thank you for your review and feedback. Happy Brewing!