I bought my first machine a little over a month ago and it had a few issues, the add water light kept coming on when it was full, and every cup I made had grinds in it. Well customer service was very good and replaced it for me, but now it’s been about a week of using the new one and the add water light is popping back on when it has plenty of water inside.
I was bummed when my Keurig just stopped working one day and I had only purchased it 8 months prior. My previous Keurig lasted over 5 years before I decided to upgrade. I thought I was out of the money I had spent until I read a few reviews online where customer contacted kurig and were able to have the machine replaced due to malfunction in less than a year. I was skeptical but I made the call and yep I got the replacement kurig and it works better than the first one. One super happy coffee drinker 🍵 I highly recommend kurig for their reliability and great customer service.
The process to reach customer service was challenging: 4 disconnected calls, the on line process would not recognize my email as valid (altho all marketing emails come to the SAME address). Finally, a strongly worded Facebook message got through. The result was a new Keurig which was delivered quickly and works perfectly.
Thank you for the new coffee pot. It is great. Although the platinum series Keurig was my favorite—this is nice. I do see more coffee grounds and I’m thinking not so many holes in the pod as grounds get out. Customer Service was great and delivery was awesome!