Bought a new coffee maker after using one for over four (4) years. The old one still works great.
The new arrives and within two (2) weeks the descale light comes on. Tech support says to descale, but it has only been a couple of weeks. I spend the money on a descale kit. I spend the time to descale and the light is still on.
I will be sending the new one back for a refund and going back to our four year old coffee maker, ugh!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 10, 2023
We understand your frustrations and are sorry to hear you returned your K-Supreme coffee maker. If you ever need assistance with any of our products, please do not hesitate to reach out to our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
The new 'strong' function does give a stronger brew. Also like the size of footprint - does not take up huge amount of counter space. The power button is appreciated, it is easy to remove and replace reservoir without leaks.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, December 12, 2023
Thank you for taking the time to share your review and feedback. We love that you are enjoying all the features of your new K-Supreme coffee maker!