Purchased the K supreme less than a year ago and weeks before it's first year of purchase, it dies. The machine totally stopped functioning. I called Keurigs customer service number to inquire about its dysfunction and was over joyed to learn that I was eligible for a replacement. After following a few simple steps, true enough my new K supreme was delivered within 1 week. I am much more happier with the companies reply and actions than with my replacement. Of all the Keurigs I own(5 total), the K-supreme is by far my favorite. It's sleek slim features with the quick brewing cycle is a win win situation for me. Thank you Keurig for simplifying my life.
I bought my first Supreme coffee maker about three months ago. Since day one I got grounds in my cup. This is using the Green Mountain brand k cups. I tried different varieties of flavors,but same results. After talking to support,they sent me a new one, same issues. I can't even use the reusable pod for my own ground coffee, same results. Guess I'll give these away and go back to my Mr. Coffee. .