Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Customer Rating
1
Looks good but is of very poor quality
on December 22, 2021
Posted by: PH1970
I've had this Keurig K-Supreme for about 5 months, wow what a pain! This needs to be descaled constantly and you cannot use distilled water. Overall this product feels really cheap, after descaling with Keurig solution the light will not go off. Makes about 3 oz. of coffee and shuts off. My old Keurig worked much better, they just keep getting cheaper and cheaper. Back to the Moccamaster, made in the Netherlands.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: mjwarner66
Verified Purchase:Yes
This was not cheap, and only lasted 2 days. After 2 days no longer powered on..since you have to pay out of pocket to send back think before you buy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
The Descale Process is FLAWED
on January 25, 2022
Posted by: CookieWestwood
I bought a Keurig K-Supreme to take along when traveling. The item worked fine except when it was time to descale. I followed the instructions but the descale light would not shut off. I contacted Keuring by phone and explained the issue. I did receive a new Keurig K-Supreme in a matter of weeks. TODAY the descale was on so I proceeded to follow the descaling instructions and lo and behold the descale light will not turn off!!! So I'm preparing to contact Keurig again!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 27, 2022
Thanks for your review. We're sorry to hear about this. Did you activate the Descale Mode on your K-Supreme coffee maker before starting the process? To activate Descale Mode, begin with the brewer plugged in and powered off, then press and hold the 8oz and 12oz buttons together for 3 seconds. When flashing, press the brew button to start the descaling process. Once the descale process is complete, the DESCALE notification should turn off automatically. If you followed the correct process for the K-Supreme and are still experiencing this, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Descale NEVER WORKS.
on October 14, 2022
Posted by: Anonymous
This is the second Keurig Supreme that we purchased. When the descale light comes on, it’s a death sentence. We have followed instructions to descale and the light never goes off. We are at our witt’s end. Do yourself a favor and get a regular coffee pot. So frustrated. We tried descale solution, vinegar and the reset button and nothing works.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 18, 2022
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team, please? The number is 866-901-2739 and we are here to help. Thank you for reaching out!
Written by a customer while visiting keurig.com
Posted by: Susan Bowler
Verified Purchase:Yes
I love the new color, sage. I have been using a Keurig for over 10 years and this is the only way I make coffee. Love the convenience and selection of pods.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: SuzyR
Verified Purchase:Yes
I love the simplicity of this machine! Makes a great cup of coffee. More quiet than other Keurig machines I’ve had. I like the water reservoir, easy to refill. My favorite of all the Keurigs I’ve owned over the years.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: coffee made right
Verified Purchase:Yes
We purchased a Keurig coffee maker two years ago and each family member (husband, wife, adult son) enjoyed the ability to make their own individual cup of coffee (regular or decaf) or tea in lieu of having to share a single type of morning brew. When that coffee maker stopped working and we reverted to the other coffee brewer, we quickly were reminded of this desired preference offered by Keurig and purchased a Keurig K-Supreme Single Serve early in January. Morning coffee or tea is back to our highlight each morning!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, February 1, 2023
We're delighted to hear that you are all enjoying your K-Supreme coffee maker. Thank you for having us a part of your family. Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: Lyn C
Verified Purchase:Yes
A little slower than I was used to but that means that the brew is better. It has multiple needles and brews slower for a better cup of coffee. It's quiet. It turns off after 5 minutes of no use.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 1, 2023
We're so glad to hear you are enjoying the MultiStream Technology on your K-Supreme coffee maker! Thank you for brewing the love.
Written by a customer while visiting keurig.com