We have several Keurig coffee makers and have not experienced any issues until this last purchase. Customer service sent a replacement quickly which we appreciated and remain loyal brand customers.
Bought a new coffee maker after using one for over four (4) years. The old one still works great.
The new arrives and within two (2) weeks the descale light comes on. Tech support says to descale, but it has only been a couple of weeks. I spend the money on a descale kit. I spend the time to descale and the light is still on.
I will be sending the new one back for a refund and going back to our four year old coffee maker, ugh!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 10, 2023
We understand your frustrations and are sorry to hear you returned your K-Supreme coffee maker. If you ever need assistance with any of our products, please do not hesitate to reach out to our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
I love my new Keurig K-Supreme. Our Classic made so much noise pumping the water and heating up, it woke my husband in the morning. The Supreme is super quiet, almost instantaneous to brew and so easy to use. Big self-explanatory buttons on the top. The water tank is easy to fill. I use water filtered from my Britta, so I am hoping there will be little scale buildup, just like my Classic. I've had my Classic for at least 5 or 6 years, so I am hoping the Supreme will last as long with the proper care.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, July 11, 2023
Thank you so much for reviewing your K-Supreme coffee maker and for your kind words. Happy Brewing!