My Kuerig K-Supreme was a gift that failed within 6 months of receiving it. I contacted customer support and was directed as to how to apply for a replacement. I applied and received a replacement within 7-8 days.
This was a warranty replacement coffee maker when mine was having issues. It is the nicest Keurig I've ever had, with a sleek, space saving look on my counter. It makes excellent coffee, wirh several choices on the amount of pour. The strength can be made stronger too!! Excellent customer service always from Keurig!
I received this as a gift and about the time my warranty was up we had trouble with the thermostat. It is a very inconvenient fix but my son a mech engineer did it.! Then a family member got sick so I was staying over at their house and took my pot with me.. when I plugged it on, it would not work. But the GOOD news is Keurig replaced it. I am so happy and love this coffee maker. It’s white, 60oz tank and looks great in my small kitchen. Thank you Keurig, Peggy T Happy forever customer Texas
Have other Keurig products. Ordered this model because it has a large water reserve. The only down side is that we can not use our current reusable K cups. This model "punches" 5 holes in the K cup so we are goig to try the reusable K cups for this model BUT thhey are very expensive!!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, July 28, 2023
We’re so glad to hear that you’re enjoying your Keurig! Thank you for taking the time to share your feedback. Happy Brewing!