I am so pleased with Kuerig's customer service. My old brewer was replaced after it stopped working. It fast and I am very pleased. The new brewer works perfectly and they even sent the color black that I wanted. I highly recommend Kuerig. They stand behind their products.
It's unfortunate they are built so cheaply. Our last 3 or 4 don't even last 18 months. 10 cups a week. Thankfully kurig has replaced them a couple times but they should last a lot longer than 18 months
Called customer service regarding my coffee maker not working, in less than 24 hours I had a replacement on my doorstep! THIS COMPANY is the best and their customer service is stellar ..
I like to alternate my own ground coffee beans and k-cups that are flavored and don’t like they don’t use the same receptacle. This is probably my 6th coffee brewer and I’m sure I’ll keep buying them but I find this inconvenient and annoying.
I loved my new k-supreme single serve. The one I originally bought stopped working after 7 mo. They were nice enough to replace it once I was able to send them all the proof of purchase & serial number info. This is the 3rd model I have purched. So our house is a 3 Keurig home!
This is a replacement pot of the one I bought 6 weeks ago that was defective. I have owned Keurig's for 15 years because I love their product and you can't beat their warranty program. This particular model is very disappointing to me as it is not as fast brewing as some of the other model's I have owned. But overall it is still a good product. I will still continue to purchase the product, just not this particular model.