Bought to replace a 2-year old K-Supreme that stopped working. It was used by one person in a private office for only one or two cups per workday, and cleaned and descaled regularly. One day it wouldn’t power on. Google searches revealed it is a common failure for this model. Removing the plastic case and resetting the thermal button did not fix it; now it always says “Add Water” no matter what we try. Disappointed considering the machines are expensive. Keurig needs a longer warranty or to make a better reliable product. This is the last Keurig we will ever buy; if this new one fails we’re done with the Keurig brand.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, August 9, 2023
This is not the experience we would like you to have with your K-Supreme coffee maker. Please contact our Consumer Care team at 866-901-2739 so we can help you.
My Keurig that I received as a gift last year stopped working, but with one quick call to the help line it was immediately replaced--no questions asked. Great quality and even better coffee. Quick, fast and easy to make.
I have had my Keurig K-Supreme for about 3-months now and I am very satisfied with it. With the new multiStream, I am able to taste more flavors from each pod as well as when using regular coffee. It heats up very fast which is amazing. I also love the sleek design as it fits well on my counter. I like how the top opens, and it is easy to fill the water reservoir with the handle. I am happy with my purchase so far!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, August 7, 2023
We appreciate you taking the time to provide us with your review and feedback. We are happy to hear you are enjoying a more robust cup of coffee with our MultiStream Technology on the K-Supreme coffee maker. Happy Brewing!