Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Customer Rating
4
Some tricky feaures.
on November 21, 2020
Posted by: MercyKate
Like my machine and the new water holder. New My k cup filter is confusing, with extra parts depending on the model you have. The universal my k-cup sits in place and wobbles. I works, but the old my kcup was easier to use. Also, when I replace the original piece that holds traditional k-cups, the machine does not always close cleanly. No white arrow on that piece to set proper direction.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Laurielou
Verified Purchase:Yes
This machine holds more water and is much quieter than our old machine. As I only use it for the hot water (my husband uses the coffee pods), the way it comes out splashes more out of my cup, but I've learned to divert it with a spoon so it doesn't splash out. We really like it! It was a good purchase.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: CoffeeLover20
Verified Purchase:Yes
I am so happy with my new Supreme Coffee Maker. The coffee process completes in seconds and with the "strong" option I am pleasantly pleased every morning. I have been using Keurig for years, but this new series beats them all! Also, very pleased with customer service when I needed them.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Looks great but the gimmicky multistream pods suck
on November 24, 2020
Posted by: Skysession
Verified Purchase:Yes
Makes slightly better coffee than the classic... big con is the reusable pod for the multistream is terrible. I actually modified one of my old reusable k-cup pods from my classic and it worked just as good as Keurig's (actually a bit better since it didn't require removing the original k-cup holder which doesnt cause as much splattering during the brewing process) That being said, Neither one makes a good cup of coffee, unless you're trying to quit. Then it's perfect. Watery tasteless fluid that has you craving a cup of tea or just about anything else to erase the memory of the worst cup of (slightly) coffee flavored water you've ever had.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: NY Mom
Verified Purchase:Yes
Great look, compact but after exchanging for a new one from Keurig I'm still having same issue. The first few seconds of brewing are all water, coffee is more watered down and doesn't taste as good as on old Keurig.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Ronbo7
Verified Purchase:Yes
I had some issues with my original brewer shortly after getting it and had great experiences in dealing with their customer service department. All sellers need to adopt their practices when dealing with the public. You've kept a loyal customer.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: DanaM
Verified Purchase:Yes
My purchase was on October 1, and once the clean cycle was completed, so was the Keurig K-Supreme. It never powered on again. After two phone calls, confusing directions and a new machine delivery, the replacement works. The problem I am encountering is twice, the pod has failed in a way that left the coffee cup, and the brewer full of coffee grounds. The first time, I carefully cleaned the machine and decided it must have been my fault. The second time, not so much. I've cleaned the machine, did several empty brews to clear all grounds, and moved forward. The pods in question were Starbucks Holiday blend - under a Keurig label. As long as you don't mind traces of grounds in your coffee, it works okay.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 4, 2020
That's not what we would hope to hear. Our Customer Care team will be happy to help troubleshoot with you. Please get in touch with them at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
3
Quality seem cheap
on November 25, 2020
Posted by: JamminBV
I purchased this two days ago. I have already chipped the water tank, it flops around, and moved every time you put a pod in. I would think it would be of better quality for the price. Coffee seems fine just not the best-made product.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 4, 2020
Hello and thank you for your review. We're sorry to hear you're disappointed with your new K-Supreme coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call!
Written by a customer while visiting keurig.com