Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Customer Rating
1
Junk!
on December 4, 2020
Posted by: Wendie
Do NOT buy this coffeemaker. Cheap piece of junk. Didn’t work right out of the box. Will be trying to get my money back. Again, DO NOT BUY THIS!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 4, 2020
Hello and thank you for your review. We can certainly understand your frustration and would be happy to help resolve your issue. If you have not yet returned the K-Supreme coffee maker, certainly contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm, EST. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
1
I have been trying to return it for my money back
on December 6, 2020
Posted by: Bonnie Bolen
Verified Purchase:Yes
My coffee maker stopped working in less then 2 weeks that I had it I have called and called about this
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 11, 2020
Thank you for your review. We are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Mhadh98
Verified Purchase:Yes
Returning my second one this one leaks. First one didn’t fill above 2 ounces on any setting and the D scale light was on continuously.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 26, 2021
Have you tried reaching out to our consumer care team regarding your coffee maker? 866-901-2739 We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Junk
on January 20, 2021
Posted by: Bruce3187
SAVE YOUR MONEY. I would NEVER PURCHASE another product for this manufacturer again. I have gone through 2 of these models in less then 1.5 Years. Absolute garbage, cheaply made !!!!!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 26, 2021
We're sorry to hear you've been disappointed with your K-Supreme coffee maker, Bruce. If you try reaching out to our customer care team, they will be able to help: 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Three units have failed to work properly!
on January 31, 2021
Posted by: Dumbfounded
The good news first. Customer Service has been great, and the K-Supreme is very good ... when it works. This experience has taken place over the last few months, not years. We are now on our third unit. The first two units started flashing the "descale" light after a very short period of time. We descaled and tried the reset, but the light would not stop flashing. We contacted Customer Service, did everything they asked (which I had already done), and both times they graciously sent a replacement. We received our third unit 19 days ago ... yes, 19 days ago ... and now it won't power up. I really don't understand, but we will be contacting Customer Service once again. Clearly we are the exception, but this is almost humorous.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 3, 2021
We certainly wouldn't expect this from one of our brewers. Our Customer Care team will be happy to look into this further for you. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Don't buy!
on February 4, 2021
Posted by: willie2020
I have purchased 2 of these. The first one quit working after about a month. Returned it and got another one. The new one just quit working this week after 2 months. Exactly the same both times - brewed a cup perfectly, shut off and died. Nothing - won't even turn on. I am returning this one as well. Both vendors I purchased them from were very cooperative in accepting the return. However, obviously something defective in this model. I won't buy another one.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Second one
on March 6, 2021
Posted by: StaciaG
I love my keurig. But I am currently on my second one. I exchanged the first one because it just stopped turning on one day. Now the exchanges item won’t turn on, it hasn’t even been a month since I did the exchange.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 16, 2021
This is definitely not the experience we want you to have with our coffee makers. Did you reach out to our Customer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Failed after 6 months
on March 8, 2021
Posted by: Art99
I purchased this item 6 month and after moderate usage it simply won't turn on. Dead.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com