Loved my Keurig but when I descaled according to directions my machine stopped working. I reported this to Keurig and they promptly replaced my machine. What great customer service! It’s working perfectly and I live my Keurig once more! The coffee is always hot and tastes terrific and you get all the options you need!
I bought this in January & had some issues with my K-Supreme. The descaling light would not go out after I thoroughly had rinsed the coffee maker. So Keurig sent me a new one,
We own a Keurig in each of our homes and have bought several more as gifts. One of them quit working, was under warranty, and Keurig Company replaced it with ease! THANK YOU
We love the look of this Keurig, however, we are now on our 3rd one. They are not lasting even a year before they stop working. Luckily, they have been under warranty and Keurig has replaced them.
We bought this for our busy office, and it suddenly stopped working after 5 weeks. Keurig sent us detailed instructions on how to request a replacement, and a brand new one arrived in 5 days. Excellent customer service.
Keurig has had to replace this machine twice for us. The first one quit working after 11 months. The second one quit working after 3 months. I would not recommend this machine.