My new Keurig coffee maker broke after only 4 months. They replaced it right away and the new one has a water filter so hopefully it'll last. Great customer service. Its why I have used the keurig pods for the past ten years.
I would give this coffee maker five stars for features and convenience of us. However, the fact that this unit is a replacement for the one that only lasted four months drags the rating way down.
My Keurig unfortunately stopped working. I contacted customer service and they were very helpful. They replaced my machine within just a week. Very satisfied customer here!