I had a defective machine and the factory was unbelievable in the replacement with a new machine. Can't recommend them highly enough for their actiond.
I bought this to replace my keurig that was about 8 years old. They have cheaped out the materials so much this thing is as light as a feather. When you pull the reservoir off the machine slides across the counter because it’s so light. It’s very obvious that user experience has lowered in importance and manufacturing the cheapest machine possible is the new objective. It honestly feels like a $20 coffee maker that you’d see in a hotel room. Sorry to say I will prefer using my nespresso machine.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, October 27, 2023
Thank you for reviewing your Keurig coffee maker. We work to provide our consumers with the best product and experience possible and appreciate you taking the time to leave us some valuable feedback. We will pass your comments onto our quality and engineering teams for review. If you ever need any assistance, please reach out to our Consumer Care team at 866-901-2739.
I bought my Keurig a little over a year ago and then had a problem with the descaling it. They were extremely prompt in sending me a new one. This company stands by what they sell.
Bought this early 2023. After descaling for the 2nd time it wouldn't work at all. After several phone calls and emails finally got a free replacement. They wanted to say it out of Warranty because it was mfg in 2021, however I purchased it in 2023!. This is our 5th or 6th keurig in 6yrs! We like the product so I would recommend.
Had an issue with descaling my first Keurig but customer service was wonderful and replaced my machine. New Keurig is a wonderful way to start the day.