My Keurig was 10 months old and after I descaled it for some reason it would not turn back on. I called Keurig they required a few easy things before sending me a new replacement. Service rep was very nice too. Received my new Keurig within a few days.
Purchased a Keurig Supreme that was defective. Called and got great results. My Keurig was replaced at no charge to me. I only had the original a week. They sent the new one right out. As promised. My new one works great!
I had just purchased a new Keurig for our office and it just quit working. I was able to talk with them and they were sending me a new one. I just had to email pics of the Keurig, the S/N and the receipt from where I purchased. I of course didn't have the box to send it back and I didn't need to. Thank You so much!!
This is my third try at this style Keurig. Customer service is great but not the coffee maker. I had the larger one and never had a problem with it or brewing coffee. The new one I just received is extremely slow and never delivers a full 10 OZ's. It is a nice small size and like that, but I think I will have to go back to the larger one after this one quits. Too bad as it takes upl ess space on my counter.
This is a great machine. I love how it holds more water than our old one and the "strong" feature. It is also a nice design feature to have the option of the water tank on the side or the back. Coffee tastes delicious and it looks good on our counter top.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, November 6, 2023
Thank you so much for reviewing your K-Supreme coffee maker and for your kind words Amy. We're delighted to hear that you are enjoying a delicious strong cup of coffee with your new machine. Happy Brewing!