My keurig was not working. I called customer service and my call was answered immediately. I couldn’t believe that I actually got a live person to speak to My customer server was very polite and helpful and instructed me. He told me what would happen and again very promptly my problem was addressed. I couldn’t be more satisfied. I highly recommend keurig. They stand behind their products! Very impressed!
This brewer was a replacement for ours that had something happen to lose power. It is the best brewer ever and makes fabulous coffee. So grateful for the understanding and courtesies shown by the Keurig staff that helped us with the replacement.
My Keurig that I had purchased 7 months ago stopped working. I called Keurig support and after answering a few question with their tech support I was told they would be sending me a replacement. It arrived within 10 days and is working great
This machine replaces an identical machine that experienced an untimely demise. First, I want to thank Keurig for a friendly, hassle-free replacement experience. You exceeded my expectations. Now to the review. I love the streamlined design of this machine. I have an older kitchen and needed a machine with a small footprint. Keurig delivered! I especially appreciate the ability to reposition the water tank to the rear of the unit. Very clever! It's quiet and fast-brewing. It serves our needs well.
On 2nd replacement so fingers are crossed...the original had major malfunction so I sent it in, and it was replaced. That one, same deal, just stopped functioning due to electrical problem, so they didin't want to see it, and sent me a new one. If this one keeps working, we'll see. That's the reason for only 3 stars.
So I love having a K machine. However, this little machine has been a problem. I am on my third and final one like it. It stops working after descaling it. It has happened to two of them so far. After the second one I bought a bigger machine. It's still very new and haven't descaled it yet. Keurig did replace the last K-Supreme Single Serve that died after descaling. But, I have had enough. The new one is still in the box. It'll end up going to one of my kids when they move out.