We have lived our Keyring and when it had an issue customer service was great to help us out. We had to use our regular coffee maker till ours was being replaced and it was so hard to wait for our first cup, missed our Keurig. But we are back to a perfect quick cup.
Keurig replaced my 5 month old coffee maker without a problem. Once I sent in the correct information needed, the replacement arrived within a few days. The employee I spoke with was very efficient and helpful.
We love our Keurig which has the additional feature of a filter for the water and it pokes more holes, not just 1, in the K-Cup! Recently retired we still like to get up early in the morning and start our day and the coffee is delicious!
I like strong and very hot coffee. I used Starbucks Verona in order to achieve that in my current Farberware k-cup brewer. I was hoping to save on coffee by getting a better brewer. That did not happen with the K-Cup Supreme. Even with the Verona pods, the coffee is weak and not hot enough. I had to microwave it. I am so disappointed! I will be returning it.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, November 17, 2023
Hello Jan, and thank you for your review and feedback. We're sorry to hear that you're disappointed in your purchase of your K-Supreme coffee maker. This is certainly not the experience we want you to have and we will be happy to assist you. At your earliest convenience, please contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm EST, and can be reached at 866-901-2739. We look forward to your call!