My original K-Supreme worked very well and super pleased with it, but overheated at the end of descaling procedure and shut down - Keurig replaced as less than 1 year old - great service.
I bought this unit new the last week of November to replace my old unit that gave out. This is the exact model I had for 3 years to the month. I liked all the features on this unit and its small size. I hope that I get another 3 years of service out of this one.
I was having an issue with my Keurig and called Customer Service, they worked with me and made the process of replacing my Keurig painless. I’ve purchased many Keurig coffee makers over the years and LOVE them all. And I live the new colors.
We received a K-Supreme Single Serve coffee maker as a Christmas gift last year. We did not use it a lot. Didn't use it all summer. Then in the fall went to brew a cup. Everything started fine, returned to the room expecting a hot cup of coffee but found it powered off instead. Could not get it to turn on again. I called Keurig support. The agent was very helpful. She walked me through a few problem determination steps without any success. And then she provided the steps to get a replacement sent. A couple pictures to e-mail, and a few days later the replacement arrived! Very happy with the service! So, a little disappointed the 1st Keurig failed after light use in under 1 year. But very happy with the quick replacement.