Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Posted by: Joe Bon
Verified Purchase:Yes
I bought this product because I had such a good experience with my previous Keurig. After receiving my new Keurig Supreme, it stopped working in the middle of my first brew and didn't turn on again after that. My new machine is brewing watered down coffee with my plastic pods and brews hot water when I try using my biodegradable pods. The reason I got the new product was for a stronger, better tasting coffee but I've gotten the opposite plus the headaches of dealing with the defective produtcts.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 6, 2021
This is definitely not the experience we want you to have with our coffee makers. Did you reach out to our Customer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Posted by: Alice Van Vliet
Verified Purchase:Yes
I bought the first one in October and after 1-2 weeks had problem because it kept saying it needed water. I contacted Keurig and they had me troubleshoot and it didn't help, so they sent me a new one, which I received on December 19, 2020. I have been using it since then and it is now doing the same thing that the first one did. Sometimes you turn it on and it lets you brew a cup and then it says it needs more water, even if you started with a full container of water. Other times you can get 2 cups before the water light comes on. It is very frustrating and I am sorry I gave away my Keurig 2.0. Thank was still working fine, I just was looking for something smaller, because I have limited counter space.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 7, 2021
Hello Alice and thank you for your review. We certainly wouldn't expect this from one of our brewers. Our Customer Care team will be happy to look into this further for you. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Would give Zero Stars if possible.
on January 4, 2021
Posted by: nj2nh
This came in the mail today. Keurig is already sending me a new one. Did not work out of the box. It turns on, lights up, blinks appropriately and then? Nothing. Sucked the water up fine, but did not brew anything. I am not sure it even heated up the water. Had the computer screen on my previous one not stopped working, I would stick with the reliable machine and simple return the new one.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Great features
on March 16, 2021
Posted by: Jnrii
Excellent features and great coffee adaptations. However when I descaled it the descale light stays on. How do you reset it?
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Best Features
on August 2, 2021
Posted by: heidi63
It's better than the original Keurig. I'd buy a second one,and maybe one for my niece
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
We purchased and used the Keurig descale product
on January 15, 2022
Posted by: MW34
After using the descaling product our coffee maker will not even power on. Very unhappy with purchase that was a Christmas present for my wife.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Sonta
Verified Purchase:Yes
After 15 years, my old Keurig finally died. I thought I would move on from them, but I found that I just can't make a cup of regular coffee as well. I love this brewer's looks and functionality, as well as making a good cup of coffee.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Hamneggs
Verified Purchase:Yes
Sleek design works great and fast and makes a great cup of coffee
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, February 15, 2023
We are delighted that you are enjoying the perfect cup of coffee with your K-Supreme coffee maker! Thank you for brewing the love.
Written by a customer while visiting keurig.com